Loss Mitigation Administrative Assistant

Loss Mitigation Administrative Assistant

Loss Mitigation Administrative Assistant

Location: Terre Haute, IN (On-Site)

Status: Full-Time, Hourly Non-Exempt

Why Join First Financial Bank?

At First Financial Bank, we understand that strong support behind the scenes is essential—especially when helping customers navigate challenging financial situations. As a Loss Mitigation Administrative Assistant, you’ll play a key role in supporting loan servicing operations related to bankruptcy, foreclosure, and claims processing.

This role is ideal for someone who is highly organized, detail-oriented, and thrives in a structured, process-driven environment. Your work will directly support internal teams and help ensure accurate, compliant handling of high-risk loan accounts.

What You’ll Do

• Support loss mitigation processing:Assist with administrative activities related to bankruptcy, foreclosure, and delinquent loan accounts.
• Maintain documentation and records:Track, update, and organize files and reports to ensure accuracy and compliance.
• Assistwith claims and valuations:Order appraisals and track property valuationsin accordance withtimelines.
• Ensure compliance:Maintaindocumentation and processes aligned with regulatory requirements and internal policies.
• Support disputes and servicing activity:Assist with loan-related disputes, insurance tracking, and account updates.
• Provide administrative support:Assist with reporting, data tracking, andgeneral supportfor Loss Mitigation, Collections, and Servicing teams.
• Coordinate across teams:Work with internal departments to supporttimelyprocessing and resolution of loan activities.
• Support special processes:Assist with other servicing-related administrative functions.

What We’re Looking For

• High school diploma or equivalent required 
• Experience in mortgage servicing, collections, real estate, or loan operations preferred 
• Basic understanding of bankruptcy, foreclosure, or loss mitigation processes preferred 
• Strong organizational and recordkeeping skills 
• Strong attention to detail and accuracy 
• Effective written and verbal communication skills 
• Ability to manage multiple priorities and meet deadlines 
• Proficiencyin Microsoft Office (Word, Excel) 
• Ability to work independently and as part of a team
• Ability to remain in a stationary position for up to 75% of an eight (8) hour workday.
• Ability to review information and details at close range (within a few feet).

What We Offer

• Competitive Pay & Benefits:Medical, dental, vision, and employer-paid life and disability insurance.
• Financial Perks:401(k) match, Employee Stock Ownership Program (ESOP), and banking benefits.
• Work-Life Balance:Paid time off, including 11 Federal Reserve bank holidays.
• Growth Opportunities:Tuitionassistanceand professional development programs.
• A Supportive Culture:Integrity, collaboration, innovation, and respect are at the heart of what we do.